Shipping and Refund Policy
Effective Date: 20th February 2025
At Sara Enterprises, we strive to ensure your shopping experience is as smooth and satisfying as possible. Below are the details of our Shipping and Refund policies.
>>> Shipping Policy
1. Shipping Processing Time
Orders are typically processed within 2-3 business days of receipt. Please note that processing time may vary during peak seasons or promotions.
You will receive an email notification once your order has been processed and shipped.
2. Shipping Methods and Costs
We offer a range of shipping options based on your location and the weight of your order. Shipping costs will be calculated during checkout.
Standard shipping usually takes 5-7 business days depending on your location.
Expedited shipping options may also be available for faster delivery, at an additional cost.
3. International Shipping
We currently offer international shipping to select countries. Please note that international orders may be subject to additional customs fees, taxes, or import duties, which are the responsibility of the customer.
Shipping times for international orders may vary and can take up to 14-21 business days.
4. Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can track the progress of your shipment on the carrier’s website.
5. Shipping Delays
While we make every effort to ensure timely delivery, Sara Enterprises is not responsible for any delays caused by third-party carriers, adverse weather conditions, or any other unforeseen circumstances.
If there is a significant delay in shipping, please contact us, and we will assist in tracking your order.
>>> Refund Policy
1. Eligibility for Refunds
We offer a 30-day return policy from the date of purchase for most items. To be eligible for a refund, your item must be unused, in the same condition that you received it, and in its original packaging.
Products that are damaged, opened, or used may not be eligible for a refund, unless defective.
2. Non-returnable Items
Due to hygiene and safety reasons, we do not accept returns or offer refunds on opened beauty products, personal care items, or gift cards.
3. How to Request a Refund
To initiate a return or refund request:
Contact our Customer Service team at info@saraenterprises.site within 30 days of receiving your order.
Include your order number, a description of the issue, and whether you would prefer a refund or an exchange.
If your refund request is approved, we will send you detailed instructions on how to return the product.
4. Refund Processing
After receiving your returned item, we will inspect it and notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your original payment method. Please allow up to 10 business days for the refund to appear in your account, depending on your bank’s processing time.
5. Return Shipping Costs
Customers are responsible for the cost of return shipping unless the item was received damaged or incorrect.
We recommend using a trackable shipping service or purchasing shipping insurance for items you are returning, as we cannot guarantee that we will receive your returned item.
6. Damaged or Incorrect Items
If you receive an item that is defective, damaged, or incorrect:
Contact us immediately at info@saraenterprises.site with a description of the issue and photos of the damage (if applicable).
We will provide instructions for returning the damaged or incorrect item and send a replacement or issue a full refund for the affected product.
7. Exchanges
If you wish to exchange an item, you must follow the same procedure as for returns. Once your item is returned and inspected, we will process the exchange or issue a refund.
Contact Us
If you have any questions about shipping, returns, or refunds, please contact us at:
Sara Enterprises
Email: info@saraenterprises.site
This Shipping and Refund Policy is effective as of 20th February 2025. Please review this policy regularly for any updates.